Terms of Purchase
1. Acceptance of Terms
By placing an order on eunisieshop.com, you agree to these Terms of Purchase, our Service Policy, and our Privacy Policy. Placing an order is an offer to purchase; the order becomes binding only when we accept it by order confirmation or shipment.
2. Products
We sell ready-made and custom-made curtains, drapes, blinds, shades, hardware, and related window-treatment products. Colors, textures, and dimensions may vary slightly due to monitor settings, lighting, fabric dye lots, and manufacturing tolerances. Custom products are produced to the measurements and options you provide at checkout.
3. Pricing and Taxes
All prices are shown in the currency and amount displayed at checkout. Product prices exclude import duties, customs fees, VAT/GST, or local taxes unless explicitly stated. For cross-border orders, the customer is responsible for any duties, customs charges, and local taxes imposed by the destination country.
4. Payment
Payment is processed securely at checkout. We accept major cards and other listed payment methods. Orders are not processed until payment is authorized and verified. We may cancel or refuse orders affected by pricing errors, suspected fraud, or unavailable inventory.
5. Order Acceptance and Cancellation
We reserve the right to accept, hold, or decline any order.
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Ready-made / non-custom orders may be cancelled before processing begins.
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Custom or made-to-measure orders cannot usually be cancelled once production, cutting, sewing, or customization has started.
6. Production and Shipping
Production and processing times are estimates, not guarantees. Delivery times begin after order confirmation and do not include customs clearance. Delays caused by carriers, customs, weather, holidays, or force majeure are outside our control.
7. Risk and Title
Risk of loss or damage passes according to the shipping terms applicable to your order. For most cross-border shipments, risk may pass when the parcel is handed to the carrier, unless your jurisdiction provides otherwise.
8. Inspecting Your Order
You must inspect curtains, blinds, and packaging upon delivery. Claims for damage, defect, missing items, or wrong items must be reported to customer@eunisieshop.com within 48 hours of delivery, with order number and clear photos of the product and packaging.
9. Returns and Refunds
Ready-made items may be returned if unused, unwashed, uninstalled, and in original packaging within the return window stated in our Service Policy.
Custom-made curtains and blinds are generally non-returnable and non-refundable, except for manufacturing defects or errors attributable to Eunisie Shop.
Refunds are issued to the original payment method after inspection and normally processed within 5–10 business days, excluding bank or payment-provider processing time.
10. Measurements and Customer Responsibility
You are responsible for accurate measurements, size selection, mounting type, color choice, and customization options. We are not liable for fit issues caused by incorrect customer-provided measurements.
11. Intellectual Property
All product images, descriptions, photos, fabrics patterns, and website content belong to Eunisie Shop or its licensors. You may not copy, resell, or reuse them without written permission.
12. Limitation of Liability
To the maximum extent permitted by law, Eunisie Shop’s total liability for any order is limited to the amount paid for that order. We are not liable for indirect, incidental, or consequential damages, including lost time, lost profits, or decor mismatches.
13. Governing Law
These Terms are governed by the laws of the jurisdiction in which Eunisie Shop is established, without regard to conflict-of-law rules. Disputes should first be resolved by contacting customer@eunisieshop.com.
14. Changes to Terms
We may update these Terms at any time. The version on the website at the time of purchase applies to that order.
Questions? Email customer@eunisieshop.com